The 4 Questions Your Customers Have for Your Employees

Among the many things that people want to know about the people who serve them, research shows that four specific items consistently remain at the top of the list. Here is what the studies have identified. Your customers want to know the answers to four questions. They are:

1. Do you like me?
2. Do you care about me?
3. Can I trust you?
4. Do you know what you are talking about?

The first question they want answered is that they want to know if they are sincerely liked by the person serving them. Your customers will know this from how the representative interacts with them. Does your employee use their name, does he or she really listen, and do they have sincere empathy in their voice?

The second question your customers have is that they want to know if the employee who serves them really cares about them. The customer can sense this from the questions they are asked, the tone of their voice, good eye contact, how helpful they are and all the little things your employee says or does that shows they really do care.

The third question your customer wants to know the answer to is, can they trust your employee. Indications of trust can be seen in how confident the representative is and does he or she follow through as promised. One example of how your company can lose the trust of a customer is by how promptly a phone call or email is returned to the customer. When there is a long period of time that elapses between the time the customer contacts your small business and is followed up with, or worse yet, not followed up, trust diminishes rapidly. A good rule of thumb is to have all phone calls and emails returned within 24 hours or less.

Finally, the fourth question people want answered is they want to know if the employee who serves them is knowledgeable and competent. Indications of these qualities are demonstrated by how familiar your employee is with the particular situation the customer is experiencing or the product or service they are purchasing. Customers want to know if this employee has solved similar types of problems for other customers in the past. If they have, it builds confidence in their buying experience.

In summary, to build lifetime customer satisfaction with the customers you serve, make sure your business is able to provide the right kind of customer service training that teaches the proper customer service skills. These skills should empower all of your managers and staff to treat your customers in such a way that consistently answers their four most common questions they have about your small business.

What You Need To Know About Fire Resistant Workwear

A flame resistant workwear is an outfit that provides high levels of flame resistance. It doesn’t ignite easily when exposed to naked flames. It also doesn’t continue burning after you have removed the flame. Underneath, these outfits are made from materials that don’t shrink or melt when exposed to heat. These materials include: wool, cotton, rayon, leather, and linen.

Guide to buying the workwear

For you to buy the right outfit you need to observe a number of tips. One of the tips is that you should ensure that the outfit you are buying meets the flame resistant garments standards in your area. To ensure that no part of your body is at risk in the event of a fire, ensure that the workwear that you buy effectively covers both your upper and lower body. You should also ensure that the zipper, snaps, and other closure systems are made from tough material that will continue working even after the flash fire. To have an additional layer of insulation, ensure that the outfit you are wearing isn’t too tight-fitting. As rule of thumb, ensure that there is an air layer between the fabric and your skin.

How to wear the flame resistant workwear

How you wear the outfit determines the experience that you have with it. You should ensure that the outfit perfectly fits. It shouldn’t be too big thus making it hard for you to move around. It also shouldn’t be too tight thus putting you at the risk of getting burnt. When wearing the outfit, ensure that the collars are closed. Also, ensure that the sleeves are rolled down and cuffs closed. Experts report that the undergarments that you wear under the outfit have a great impact on your safety. To be on the safe side you should wear undergarments that can’t shrink or melt when exposed to fire.

Taking care of the workwear

Due to the many technical features present on the fire-resistant workwear, it’s common for it to sell at high prices. For your outfit to last for a long time and avoid replacing it every now and then you should take good care of your workwear. One of the things that you should do is clean the outfit immediately after use. For ideal results, you should take it to a professional cleaner. Once clean you should store it in a cool, dry place away from direct sunlight.